Your appointments are very important to us here at SURF STRANDS. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, costing us precious time and money.
Any appointments that are cancelled without a 24 hour notice are considered late cancellations. Late cancellations with less than 24 hour notice will result in a charge of 50% of the reserved service amount. NO SHOWS will be charged 100% of the reserved service amount. A “no show” is someone who misses an appointment without contacting us to cancel or reschedule their appointment. This also includes clients who are not present within fifteen minutes of their appointment time.
For NEW guests a deposit of $50 is required in order to reserve an appointment. A 24 hour notice to cancel an appointment is required; in the case that 24 hours notice is not given for a cancellation/reschedule, the $50 deposit will NOT be refunded for the service that was missed.
We understand that life happens, but we ask for as much advance notice as possible. Enforcing our cancellation policy allows us the time to inform our waitlisted guests of any availability, as well as keeping our schedules filled, thus better serving everyone here at SURF STRANDS.
Thank you for viewing and supporting our policy.
